Application Support Engineer

4 - 7 Years

Job Description


Key Responsibilities:

Troubleshoot issues by resolving them with maximum customer satisfaction.
Take full ownership on customer problem/cases, monitor for proper and on time feedback.
Document and track all problems, enquires and events in the CRM system.
Act as a front line T2 technical contact to interact with customers (business partners and direct customers)
Install NICE product update packs and hot fixes.
Analyze issues, solve or escalate to the next support level.


BE or B.Sc. in Computer Science, Electrical Engineering or related technical degree preferred.
Strong troubleshooting and problem solving skills
Excellent communication (Written and Verbal) / interpersonal skills
A strong aptitude for investigation, analysis and problem solving
Team Player - ability to work well in a close team environment
Customer support experience, international is advantage
Flexibility in working hours required (24/7 Environment) including working in shifts

Technical Requirements: (at least 3 of the below are a MUST)

Minimum 3 years technical experience with Windows Platforms and Active directory as a System\Application administrator.
Thorough understanding of the Windows Operating Systems (2003/2008), installation and configuration - particularly how to setup Windows networking, user permissions, Group Policy, Login scripts etc.
Networking experience. (including analyzing IP network traces using networking tools , example Wireshark)
Basic Knowledge and experience in MS SQL (2000, 2005, 2008, 2012): Database structure, administration, performance tuning and scripting.
Previous experience as Applications Support Engineer in a large international company an advantage

Salary: INR 5,00,000 - 9,00,000 P.A.

Industry:IT-Software / Software Services

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Careernet Technologies Pvt Ltd

Established in 1999, CareerNet is the leading provider of Talent Acquisition and Recruitment Process Outsourcing solutions to the Technology, Knowledge Services, Banking and Financial Services sectors in India. The leadership team has several decades of collective experience working for global services and consulting firms and are alumni of premier educational institutions in India.

CareerNet aims to provide fast, simple and cost-effective solutions for our clients, through strategic advice and solutions in the areas of Recruitment Process Outsourcing, Talent Acquisition Strategy and Planning, Compensation Advisory, University Recruitment, Leadership Acquisition, Talent Branding, Role Design, Performance Management Systems, Outplacement and Exit Management.
View Contact Details+

Recruiter Name:Vishal

Contact Company:Careernet Technologies Pvt Ltd

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