Employee Support Specialist (HR Shared Services)

2 - 4 Years

Job Description

1. Quickly learn brand new technology and be able to provide HR inquiry and transactional support to all employees, managers, and the HR community (our consumers) in your region
2. Facilitate learning and change management processes by guiding our consumers through these new tools and technologies
3. Provide exceptional consumer experience while resolving customer questions and troubleshooting issues
4. Responsible for incoming cases and calls using state-of-art telephony technology and HR Case & Knowledge Management tools, which include chat functionality
5. Collaborate with other KBS business units & third-party providers (vendors) to research and solve more complex or technical cases
6. Adhere to Knowledge Centered Support (KCS) practices to create and update knowledge articles

Salary: INR 1,00,000 - 4,50,000 P.A.

Industry:Recruitment / Staffing

Functional Area:HR, Recruitment, Administration, IR

Role Category:HR/ Recruitment / IR

Role:Employee Relations Executive

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above


Doctorate:Doctorate Not Required

Company Profile

Careernet Technologies Pvt Ltd

Established in 1999, CareerNet is the leading provider of Talent Acquisition and Recruitment Process Outsourcing solutions to the Technology, Knowledge Services, Banking and Financial Services sectors in India. The leadership team has several decades of collective experience working for global services and consulting firms and are alumni of premier educational institutions in India.
View Contact Details+

Recruiter Name:Anupama Tiwary

Contact Company:Careernet Technologies Pvt Ltd


Address :Salarpuria Soft Zone 4th Floor 'A' Block, 'B', Wing 80/1, 80/2 Outer Ring Road