- Set up and manage the card operations function including system, process and people. Supporting business metrics and indicators for a best in class payments business
- Managing the end to end card operation cycle (from pre to post issuance) and reconciliation processes effectively to ensure proper settlements
- Supervise, schedule and prioritize tasks to meet workload and scheduling needs of the department
- Serve as the escalation point for payment issues, and work closely with the payments and front line teams to quickly resolve issues
- Ensure adequate controls are maintained for card organization and banking compliance
- Manage Credit Card, Debit Card, Wire, ACH, and Alternative Payments vendor relationships, and work with vendors to optimize customer experience and authorization rates, ensure adherence to service level agreements
- Identify and drive initiatives to prevent and reduce losses related to customer verification, billing and payments
- Ensure timely and professional communication with internal and external customers to minimize losses in all business lines
- The candidate should have strong interaction, communication skills to liaison with team in various verticals and good inter person skills to communicate & interact with senior management.
- The candidate should have strong skills to manage Turnaround time and quality through various methods.
- The candidate will be responsible for managing & driving SLA with all vendor / banks.
- The candidate will be responsible to drive Quality and TAT in the unit and should be able to use quality tools to measure the performance of TAT and Accuracy.
- Cost & Budget management with good negotiation skills is a MUST.
- Identifying the need of Automation & Process improvement and drive the same in the unit.
- A strong audit management skill is the key requirement for the profile.
- Experience of managing large team
Salary: INR 35,00,000 - 50,00,000 PA.
Role Category:Card Products
Desired Candidate Profile
PG:Any Postgraduate - Any Specialization, MBA/PGDM - Any Specialization
Doctorate:Doctorate Not Required
Careernet Technologies Pvt Ltd
Contact Company:Careernet Technologies Pvt Ltd