Head Of Card Operation | A Leading Bank | Mumbai | CTC Max 50 LPA

13 - 18 Years

Job Description


Greetings of the day!!

We have an urgent requirement for the post of "Head - Card Operations" with one of the leading bank based in Mumbai.

Max CTC offered: 45-50 Lacs

Experience required: Must have more than 10 years of experience into credit card / debit card operations.

Notice Period: Any candidate who can join immediately would be preferred

Job Location: Mumbai

PLEASE NOTE: Only candidates with relevant experience into CARDS OPERATIONS can apply. 

Job Description:
  • Set up and manage the card operations function including system, process and people. Supporting business metrics and indicators for a best in class payments business
  • Managing the end to end card operation cycle (from pre to post issuance) and reconciliation processes effectively to ensure proper settlements
  • Supervise, schedule and prioritize tasks to meet workload and scheduling needs of the department
  • Serve as the escalation point for payment issues, and work closely with the payments and front line teams to quickly resolve issues
  • Ensure adequate controls are maintained for card organization and banking compliance
  • Manage Credit Card, Debit Card, Wire, ACH, and Alternative Payments vendor relationships, and work with vendors to optimize customer experience and authorization rates, ensure adherence to service level agreements
  • Identify and drive initiatives to prevent and reduce losses related to customer verification, billing and payments
  • Ensure timely and professional communication with internal and external customers to minimize losses in all business lines
  • The candidate should have strong interaction, communication skills to liaison with team in various verticals and good inter person skills to communicate & interact with senior management.
  • The candidate should have strong skills to manage Turnaround time and quality through various methods.
  • The candidate will be responsible for managing & driving SLA with all vendor / banks.
  • The candidate will be responsible to drive Quality and TAT in the unit and should be able to use quality tools to measure the performance of TAT and Accuracy.
  • Cost & Budget management with good negotiation skills is a MUST.
  • Identifying the need of Automation & Process improvement and drive the same in the unit.
  • A strong audit management skill is the key requirement for the profile.
  • Experience of managing large team

Interested candidates can email their updated CV at mohsin.shaikh@careernet.co.in

Salary: INR 35,00,000 - 50,00,000 PA.

Industry:Banking / Financial Services / Broking

Functional Area:Financial Services, Banking, Investments, Insurance

Role Category:Card Products

Role:Cards-Operations Manager


Desired Candidate Profile

Please refer to the Job description above


PG:Any Postgraduate - Any Specialization, MBA/PGDM - Any Specialization

Doctorate:Doctorate Not Required

Company Profile

Careernet Technologies Pvt Ltd

View Contact Details+

Recruiter Name:Vishal

Contact Company:Careernet Technologies Pvt Ltd

Email :mohsin.shaikh@careernet.co.in

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