NOC Engineer-Males only

1 - 3 Years
Pune, Bengaluru

Job Description

Description:

The Engineer will be responsible for troubleshooting and resolution of all incidents
The Engineer will be responsible for Incident management, problem management, and change management
Skills and experience required:

Require 1-2.5 years experience in Technical Support in Telephony and VOIP
Should have knowledge in CTI or Voice recording products
Good understanding of VOICE protocols like SIP, H.323
Good working knowledge on any of the following: CISCO Unified contact center Enterprise (UCCE), CISCO Unified Communications Manager (CUCM), Avaya Aura Platform and Voice/Media Gateways.
Should have worked in PBX/ACD
Good knowledge of Windows operating system
Should have experience in installing, configuring, and supporting telephony, network, or server infrastructure
Should have good troubleshooting and problem solving skills
Should be willing to work in 24/7 shifts and weekends as well
Nice to have:
Experience in NICE products or NICE certified Engineers
Certifications that match up well: Cisco, Avaya, Nortel, Verint, Aspect
ITIL Certification
Education:

BE in computers science, electronics and telecommunications or equivalent

Salary: INR 1,00,000 - 4,00,000 P.A.

Industry:IT-Software / Software Services

Functional Area:IT Software - Client/Server Programming

Role Category:Admin/Maintenance/Security/Datawarehousing

Role:Technical Support Engineer

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Careernet Technologies Pvt Ltd

IT PRODUCT MNC Israel
View Contact Details+

Recruiter Name:Vishal

Contact Company:Careernet Technologies Pvt Ltd

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