Service Center Manager (Smart Phone)

2 - 5 Years
Bengaluru

Job Description

About the Role:
Improving customer service experience, create engaged customers and facilitate organic growth
Taking ownership of customers issues and following problems through to resolution
Setting a clear mission and deploying strategies focused towards that mission

Responsibilities:
Ensuring the efficient and effective operation of the Service Center
Elaboration and implementation of strategies for the development of the Service Center
Ensuring efficient and effective human resources services
Ensuring efficient logistical services, including office procurement
Information and communication management
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industrys developments and apply best practices to areas of improvement
Control resources and utilize assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities

Salary: Not Disclosed by Recruiter

Industry:Consumer Electronics / Appliances / Durables

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Operations

Role:Operations Manager

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

Doctorate:Doctorate Not Required

Company Profile

Careernet Technologies Pvt Ltd

One of the prestigious smart phone company and client of Careernet Technologies.
View Contact Details+

Recruiter Name:Bharath Yugander

Contact Company:Careernet Technologies Pvt Ltd

Email :bharath.yugander@careernet.co.in