Desktop & Network Engineer (Voice)

We are currently hiring for Desktop Support Engineer L1 (International Voice)

A Desktop Support Engineer resolves issues present in a company's computer system. They fix server and security problems that impact business networks. The desktop engineer installs, maintains, and troubleshoots required client software and hardware, whether onsite or remotely.

Role & Responsiblities :-

Providing high quality Customer Service to customers by building relationships and trust

through appropriate communication and responsive service while troubleshooting complex

IT issues.

• Conveying troubleshooting steps and information to customers via phone calls, chat and

email.

• Troubleshooting complex technical problems and properly documenting all customer

requests via a ticketing system.

• Providing first level support for all IT related needs such as:
• Software and hardware installs, general support, and troubleshooting for remotely

resolvable issues. Including Microsoft products and business specific applications.

• Wireless device support and troubleshooting, including Apple, and Android

products.

• Printer and Scanning troubleshooting.
• Consulting and building knowledge documents to implement solutions or appropriately

escalate customers requests or incidents to next tier of support, when necessary.

• Assist in identifying process improvement opportunities ,both within and outside our group.

Desired candidate profile

Graduation must with Excellent Communication.

Candidates must be flexible with the Rotational shift

Minimum 1.8 TO 8 Years of experience is required.

perks:-

Both Sides Cab facilities will be provided.

5 Days working with Sat & Sun Fixed off.

Salary Best In the Industry.

NOTE :- EXCELLENT COMMUNICATION IS MANDATORY

To apply call or whatsapp RIYA @ 7838798650

Or Mail at reeva.kanda@careernet.co.in