Job // Desktop Support Engineer L1 // Bangalore //

from 2 to 5 year(s) of Experience
2,00,000 - 7,00,000 P.A.

Job Description

We are currently hiring for Technical Support Engineer L1 (International Voice)

Age Limit : upto 29

Location : Bangalore

Qualification : Graduates

Experience in International Support is mandatory


  • Role & Responsibilities :-
  • Providing high quality Customer Service to customers by building relationships and trust
  • through appropriate communication and responsive service while troubleshooting complex
  • IT issues.
  • Conveying troubleshooting steps and information to customers via phone calls, chat and
  • email.
  • Troubleshooting complex technical problems and properly documenting all customer
  • requests via a ticketing system.
  • Providing first level support for all IT related needs such as:
  • Software and hardware installs, general support, and troubleshooting for remotely
  • resolvable issues. Including Microsoft products and business specific applications.
  • Wireless device support and troubleshooting, including Apple, and Android
  • products.
  • Printer and Scanning troubleshooting.
  • Consulting and building knowledge documents to implement solutions or appropriately
  • escalate customers requests or incidents to next tier of support, when necessary.
  • Assist in identifying process improvement opportunities ,both within and outside our group.

Desired candidate profile

  • Graduation must with Excellent Communication.
  • Candidates must be flexible with the Rotational shift
  • Minimum 1.8 TO 8 Years of experience is required.
  • perks:-
  • Both Sides Cab facilities will be provided.
  • 5 Days working with Sat & Sun Fixed off.
  • Salary Best In the Industry.
  • NOTE :- EXCELLENT COMMUNICATION IS MANDATORY


To apply call or whatsapp RIYA @ 7838798650

Or Mail at reeva.kanda@careernet.co.in

Role:Technical Support Engineer

Salary: 2,00,000 - 7,00,000 P.A.

Industry:IT-Hardware & Networking

Functional Area:IT Software - Client/Server Programming

Role Category:Admin/Maintenance/Security/Datawarehousing

Employment Type:Full Time, Permanent

Education-

UG:Any Graduate in Any Specialization

PG:

Doctorate:

Company Profile

Careernet Technologies Pvt Ltd

To apply call or whatsapp RIYA @ 7838798650

Or Mail at reeva.kanda@careernet.co.in

Company Info
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Contact Company:Careernet Technologies Pvt Ltd