Hiring For International Banking Executive(Voice) For Mumbai Location

from 3 to 8 year(s) of Experience

Job Description



We are Hiring for International Voice Process (Banking Domain) for Mumbai Location

Role: Executive/Sr. Executive - Customer Service (International Voice)

Domain: Finance & Banking

Salary: Upto 7Lpa + Allowances

Qualification: Any Graduate or UG

Experience: Min 3 Years of Experience in International banking Voice Process.

Working Days: 5 Days Working, 2 Rotational Off

Working Hours: 9 Hours (Rotational Shifts depending on Business Need)

Joining: Immediate

As a Customer Service Executive/Senior Executive you will:

• Deal directly with customers either by telephone, electronically or Calls

• Respond promptly to customer inquiries

• Obtain and evaluate all relevant information to handle product and service inquiries

• Serve customers by providing product and service information; resolving product and service problems through co-ordination with internal and external departments and/or parties

• Resolve customer complaints through analysis of the problem; providing optimum solutions, expediting correction or adjustment and follow up to ensure resolution.

• Perform customer verifications

• Set up new customer accounts

• Organize workflow to meet customer timeframes

• Direct requests and unresolved issues to the designated resource

• Manage customers' accounts

• Prepare and distribute customer activity reports

• Maintain customer databases

• Communicate and coordinate with internal departments

• Follow up on customer interactions

• Provide feedback on the efficiency of the customer service process.

For More Queries Please feel free to call Diphna @ 9043567972.

Salary: INR 5,00,000 - 7,00,000 PA.

Industry:Banking / Financial Services / Broking

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)

Must have Key Skills

Desired Candidate Profile

Please refer to the Job description above


UG:Graduation Not Required

Company Profile

Careernet Technologies Pvt Ltd

call Diphna @ 9043567972.

View Contact Details+

Contact Company:Careernet Technologies Pvt Ltd