Technical Support Engineer (International Voice) Pune

From 1 to 6 year(s) of experience
₹ 3,00,000 - 5,50,000 P.A.

Job Description

We are Hiring For Technical Support Engineer- International Voice


Roles and Responsibilities :-

  • Minimum 1 years of experience in Service Desk/ Tech support process / Cloud Computing Process
  • Excellent communication skills C1 equivalent proficiency
  • Displays excellent customer service skills and capabilities
  • Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
  • Maintain response and resolution speed as defined by SLOs
  • Keep high customer satisfaction scores and follow quality standards in 90% of cases.
  • Use existing knowledge base to provide a customer facing root cause assessment.

Desired Candidate Profile

  • Minimum 1 year of experience in Service Desk/ Tech support process / Cloud Computing Process
  • Excellent communication skills C1 equivalent proficiency.
  • BCA/BTECH/MCA/BE- Computer Science
  • Willingness to work in rotational shifts
  • 24X7 operations
  • Flexible with Weekly Offs

Perks and Benefits

Work From Home - Currently

People Can apply From Pan India

5 Days // Rotational Shifts


To apply call or whatsapp RIYA @ 7838798650

Or Mail at reeva.kanda@careernet.co.in



Role:Customer Success Associate

Salary: 3,00,000 - 5,50,000 P.A.

Industry:IT Services & Consulting

Functional Area:Customer Success, Service & Operations

Role Category:Customer Success

Employment Type:Full Time, Permanent

Education

UG:Any Graduate

Company Profile

Careernet Technologies Pvt Ltd

To apply call or whatsapp RIYA @ 7838798650

Or Mail at reeva.kanda@careernet.co.in

Company Info
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Contact Company:Careernet Technologies Pvt Ltd